Articles by Meghan Goth
'Press 1' for Caller Thoughts
Users prefer service to technology, a panel revealed.
Nuance Wants Your Stupidest Story
Nuance sponsors the Can't Stop Stupid Calls contest to highlight funny or kooky customer service interactions.
Consider the User and the Device
SpeechTEK University speakers urge designers that too much at once can confuse users.
Offer a Spanish Option, But Not Too Soon
SpeechTEK speaker addresses when to give Spanish speakers the option to use an IVR in their native language.
New Uses for Speech Demonstrate Its Multimodality
Multimodal applications are being used in new and different ways, in everything from voting booths to college students' computers, it was revealed today at SpeechTEK 2008 in New York's Marriott Marquis.
VUI Study Finds Simpler Is Better
Spit it out and make it simple. That's what SpeechCycle's Ethan Levine and David Suendermann found in a recent voice user interface study, the results of which they presented today at SpeechTEK 2008 in New York's Marriott Marquis.
What Callers Really Want from VUIs
SpeechTEK sessions detail a customer preference for service over technology solutions.
Text2Go Makes the Commute More Productive
The latest version has a pronunciation editor with an automatic update service that shares corrections with other Text2Go users.
New Module Makes Each Call Personal
TuVox releases a Personalization Module that tracks customer interactions to help repeat customers get faster service.
Speech at the Summer Games
Speech technology is playing its role in the 2008 Beijing Summer Olympics with a digital voice-enabled in-car news service installed in Audi shuttle and VIP cars used at the games.
Speech Finds the Right Job
New tool uses linguistic analysis to match sales professionals with potential employers.