Articles by William Meisel
We Need Answers: Conversational Systems and Answer Technology
Digital assistants are getting better all the time, and answer technology needs to keep pace
Connect to Customers with the Help of Google, Amazon, and Apple
Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.
Speech Understanding: The Next Leap in Speech Recognition
Deep learning and the data that feeds it will drive speech tech's commercial use
The Evolution of Speech Recognition
Meeting the demand for natural language interaction is becoming easier—and essential.
The Changing Perception and Reality of Speech Recognition
Siri sets a high bar for call center technology.