Biographical Information

Sandip Sen

Sandip Sen is the global president of customer life cycle management for Aegis. Prior to this appointment, he had the dual role of president (Americas) and global chief marketing officer. Previously, he was the founder, CEO, and COO of one of India’s largest domestic call center companies.

Articles by Sandip Sen

Intelligent Assistants Bring Changes to CRM and Customer Service

Opus Research's Intelligent Assistants Conference highlights the growth of virtual assistants in customer apps. (Featured on

Hyundai Is the First Automaker to Launch Android Auto

Android Auto, which features natural voice recognition with Google voice actions, will premiere in Hyundai Sonata models.

Ivona Enters Wearables Market with OrCam Partnership

The wearable computer connects to a user's glasses and can read aloud anything the user specifies.

Nuance Improves Speech Recognition in PowerScribe 360

The new platform is said to be faster and more accurate.

Outsourcing Versus Offshoring

Despite common confusion, the two are not one and the same.