Sandip Sen is the global president of customer life cycle management for Aegis. Prior to this appointment, he had the dual role of president (Americas) and global chief marketing officer. Previously, he was the founder, CEO, and COO of one of India’s largest domestic call center companies.
Articles by Sandip Sen
Intelligent Assistants Bring Changes to CRM and Customer Service
14 Oct 2015
Opus Research's Intelligent Assistants Conference highlights the growth of virtual assistants in customer apps. (Featured on SmartCustomerService.com.)
Hyundai Is the First Automaker to Launch Android Auto
26 May 2015
Android Auto, which features natural voice recognition with Google voice actions, will premiere in Hyundai Sonata models.
Ivona Enters Wearables Market with OrCam Partnership
21 Jan 2014
The wearable computer connects to a user's glasses and can read aloud anything the user specifies.
Nuance Improves Speech Recognition in PowerScribe 360
03 Dec 2013
The new platform is said to be faster and more accurate.
Outsourcing Versus Offshoring
10 Jul 2012
Despite common confusion, the two are not one and the same.