Biographical Information

Articles by Jean Thilmany

Innovative Vision: Putting Client’s ROI First at a Call Center

Executives at Innovative Vision sought to extend the company's portfolio of call center services by offering a range of marketable data that clients could analyze and put to use as needed. For that to happen, however, Innovative Vision would first need to record and analyze all customer interactions. Summatti's AI platform was there to answer the call.

Broadw.ai: Buying Broadway Tickets Out Loud

Broadw.ai had the Broadway marketing and sales experience to know that theatergoers would find a digital ticketing agent appealing, but it needed a partner to develop its AI-based answer engine

Toys that Talk to Kids

Toymakers are increasingly incorporating speech technology into their dinosaurs, robots, unicorns, and the like.

NWEA: Speech Recognition Technology Evaluates Out-Loud Reading for Students

The NWEA sought a way to streamline oral evaluations to save school districts time and money while still ensuring students are on track.

Microsoft Set to Bring Alexa into the Business World

Two Seattle-area tech giants, Microsoft and Amazon, are joining forces to integrate their digital personal assistants.

Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience

When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.

The 2017 Speech Industry Implementation Awards: Nebraska Medicine

Georgia Tourism Voicemails Transcribed to Emails

A custom voicemail-to-email app allows tourism centers to respond quickly to voicemails left after hours and during busy times

Dragon Medical One Dictates Big Savings for Edward-Elmhurst Health

The healthcare provider cuts costs and time requirements with the speech recognition solution

AI Anna Delivers Fashionable Interactions for JustFab Callers

Interactions' conversational virtual assistant improves the online fashion retailer's call containment by 35 percent

The 2016 Speech Industry Implementation Awards: Comcast

The 2016 Speech Industry Implementation Awards: Florida Hospital

VocalVision and Junior Blind Help Visually Impaired Agents Go to Work

Software that reads aloud graphical images—as well as numbers and text—brings visually impaired agents into the contact center