Articles by Linda Pophal
The State of Assistive Technology
Accessibility solutions expand to new populations
The State of Artificial Intelligence
As AI becomes ubiquitous, voice technologies improve and expand into more areas
Artificial Intelligence and the Customer Journey
The combination of AI and speech technology is transforming the way marketers think about customer experience, but many are still hesitant to put plans into action, as consumer expectations may outpace technological reality.
How to Reach Marketers Looking for a Speech Solution
As speech technology becomes more commonplace, new markets are opening up for vendors. But as new opportunities abound, how do voice vendors reach out to potential new customers like marketers?
The Voice Data Gap and How to Close It
Companies still aren't doing enough to capture voice data, but advances in transcription, AI, and machine learning could change things
Extracting User Data from Speech Applications
Speech applications are a great source of user data, but there are questions to be considered before undertaking any data-heavy project