Genesys Launches AppFoundry, a Customer Service App Marketplace

AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)

05 Nov 2015

Speech Industry Sees a Flurry of Patent Activity

More than 21,000 patents have been granted in the United States since 2000, a report from iRunway finds.

Leonard Klie // 14 Sep 2015

Speech Will Be a Main Interface for Mobile Devices by 2020, Tractica Predicts

Tractica expects speech recognition to achieve 82 percent penetration in smartphones, tablets, and wearables in five years.

Leonard Klie // 26 Aug 2015

Nuance PowerMic and Samsung Smartwatch App Connects Physicians to Speech Recognition

By using smartphones as microphones, and watches as dictation devices, healthcare is more connected than ever.

Michele Masterson // 21 Apr 2015

Speech Industry News

• Mitel Expands MiContact Center
• Aspect Previews Aspect Via
• NICE Brings Multichannel Recording to Skype for Business
• Sensory Releases TrulySecure 2.0

Speech Industry Q & A

• Q&A Michael McTear: Breaking Down Conversational Artificial Intelligence
• Q&A: Jon Stine, executive director of the Open Voice Network, about the future of open voice.
• Q&A: Jonathan Eisenzopf, chief technology officer at Discourse.ai, about using human-to-human corpora to train bots faster
• Q&A: Dirk Schnella-Walka, research scientist for multimodal system architecture at modality.ai, about the standardization of intelligent personal assistants.

The View from AVIOS

Speech Professionals Should Think Big but Meet Local

Local meet-ups foster much-needed community and connections.

Sara Basson // 30 Jan 2018