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Multimodal Technology
Features

Genesys Launches AppFoundry, a Customer Service App Marketplace

AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)

Speech Industry Sees a Flurry of Patent Activity

More than 21,000 patents have been granted in the United States since 2000, a report from iRunway finds.

Speech Will Be a Main Interface for Mobile Devices by 2020, Tractica Predicts

Tractica expects speech recognition to achieve 82 percent penetration in smartphones, tablets, and wearables in five years.

Nuance PowerMic and Samsung Smartwatch App Connects Physicians to Speech Recognition

By using smartphones as microphones, and watches as dictation devices, healthcare is more connected than ever.

Industry Voices
Columns

Speech Professionals Should Think Big but Meet Local

Local meet-ups foster much-needed community and connections.

Speech Technology Reports and Research

Learn How to Create a Customer Service Funnel

Sponsored by Solvemate

Beginners Guide to Customer Service Chatbots

Sponsored by Solvemate

The Advanced Guide to Customer Service Chatbots

Sponsored by Solvemate

Learn More About AI-Enabled, Analytics-Driven Quality Management!

Sponsored by NICE Nexidia