Proactive Engagement

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Proactive Engagement

Anticipating a customer need and providing help at the right moment using the medium your customer prefers.

Features

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Industry Voices

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Speech Industry News

Speech Industry Q & A

Q&A: Nigel Cannings, founder and chief technology officer of Intelligent Voice
Q&A Michael McTear: Breaking Down Conversational Artificial Intelligence
Q&A: Jon Stine, executive director of the Open Voice Network, about the future of open voice.
Q&A: Jonathan Eisenzopf, chief technology officer at Discourse.ai, about using human-to-human corpora to train bots faster

Columns

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Speech Technology Reports and Research

KPI's for Critical Web Chat

Sponsored by Observe.AI

02 Jan 2023

Learn from these common voice biometric FAQ's

Sponsored by LumenVox

15 Nov 2022

Agent idle time fell from 33% to just 5% when using this

Sponsored by LumenVox

24 Oct 2022

Learn How to Increase Transcription Speed and Improve Accuracy

Sponsored by LumenVox

24 Oct 2022