For the Best Hires, Retailers Hire Speech
Voice technologies help retailers prescreen an overflowing pool of job applicants.
Freedom in the Field
Speech is finding a home far outside the call center.
Romancing the Caller [and the Customer]
Eliciting the best response in a directed dialogue
A Thing of Beauty
Spas and salons benefit from an Angel.com IVR to confirm appointments.
Out of the Outsourcing Business
A dictation solution lets a healthcare system bring transcription back in house, creating a $1 million windfall.
Speech Makes an Impact
A customer care solutions package from Verint Systems is helping Pitney Bowes address agent and customer turnover.
Speech Permeates the Enterprise
Speech for Distance Learning
Part II: Speech recognition develops a foreign tongue
Talk Quickly Without Talking Faster
A new platform could cut the time spent needlessly on the phone
The Best Response to a Tough Economy
Make smart investments in your enterprise customer voice portal
What I Learned Waiting Tables
The server's tone sets the tone for the type of tip
Speech in an Emergency
The proper devices can help people communicate in times of need
Controlling Speech and Multimodal Applications
SCXML lets users travel through many states without leaving the phone
A Hosted IVR Solution
CosmoCom Launches Six Products in One Month
The company upgrades its IP unified communications suite with a host of new offerings, including a smartphone.
Emerging Analytics Tools Could Cut Costs by 10 Percent
Customer experience analytics are expected to make a big splash in the next three years, DMG predicts.
Google Moves on Voicemail-to-Text Market
The release of Google Voice brings the search engine giant into the telephony space.
Under-the-radar speech news
Visual Voicemail Captures Consumer Interest
Most people would prefer to receive voicemail displayed in an email-like inbox, a survey finds.