IVRs can—or at least should—develop memories when it comes to past and present interactions.
Speech in Need of a Bailout?
Problems persist with speech automation, but banks are looking at expanding its use anyway.
The Quest for the Gold Foil Stamp
Patents: the ever-changing pitfalls, dangers, and opportunities of intellectual property.
Gaining Insight over a Global Network
Speech analytics helps EarthLink better manage outsourced operations.
Speech Takes Airline to New Heights
By providing a voice-powered virtual assistant on its Web site, Alaska Airlines improves customer self-service.
Voice Picking Delivers for Coca-Cola Enterprises
Datria solution enables distributor to avoid $2 million in costs
Taking Measured Steps
You Be the Judge
New sessions at SpeechTEK will offer hands-on training.
Thinking Backward and Thinking Ahead
Sci-fi paves the way for further TTS exploration
Make Your IVR a Disaster Recovery Star
Or at least consider outsourcing this function to an IVR provider.
Goldilocks and the Three IVRs
Usage data comes in three sizes: too little, too much, and [rarely] just right.
Speech in a Virtual World
Disabled users gain control of the in-world life.
Standards Make the World Smaller
As standards advance, things just work together better.
Testing and Tuning Solutions
Avaya Takes a Fresh Look at the Midmarket
Industry pundits say the latest initiatives will help the company play catch-up.
IVR Market Expected to Continue Growing Through 2011
While IVR and voice portals have a bright future, VoIP sees a slowdown.
Mobile Speech Set to Grow During the Next Five Years
Datamonitor predicts a positive outlook for speech in the mobile space.
Under-the-radar speech news.
Swine Flu Outbreak Increases Schools' Use of Speech
Schools across the country have turned to voice broadcasting to reassure parents and address concerns.