Avatars Meet the Challenge
A SpeechTEK Europe session showed the appeal of the technology.
Now That's Entertainment
Speech is helping the entertainment industry rebound from the bad economy.
Saving Costs Vs. Saving the Customer
Companies need to balance cost savings with customer service when determining the success of a speech system.
The Gift of Speech
Just in time for the holidays, consumer devices and applications are finding business uses.
In Their Own Voices
Hope Technology School gives autistic students a new way to be heard.
VoIP and Voicemail-to-Text Make a Better Network
A broadband voice and data provider sees improved customer service with solutions from Junction Networks and PhoneTag.
Speech: The New Must-Have Solution
The Business Case
Let's Make a Deal
A transitioning IVR market gives buyers negotiating power.
Speech in My Pocket
With the smartphone's growing popularity comes a slew of new speech apps.
Why Reject the Premise of Hosted IVR Benefits?
The capital benefits will help sell the idea to the CFO.
Empathy, Dollars, and Sense
It's not enough to simply say you understand the customer.
A View from AVIOS
The Next Big Thing
We're crossing the chasm and taking speech along.
A Matter of Time
Has two years improved voice verification growth?
A VoIP Softphone
Nuance Has a Dragon for Every Need
New releases of Dragon NaturallySpeaking software cover the legal, medical, and Mac user communities.
Speech in the Car Continues to Move
GM and Ford come out with new in-car infotainment systems that expand the use of speech and what users can do with it.
Standards Hit Speech on the Web and Voice Biometrics
ANSI and W3C capped a busy summer with the release of new recommendations that provide more global reach.