Are Speech Vendors About to Do the Mash?
This new technique promises significantly faster application development.
Can Mobile and IVR Coexist?
Customer interaction technologies should support one another, not compete.
A Matter of Convenience
A c-store distributor realizes double-digit gains with a voice-driven warehouse application.
IVR Identifies At-Risk Students
Vocantas IVR helps Avila University reach out to students in danger of transferring or dropping out.
Put Customers First When Designing Mobile Apps
Don't ignore your customers or they'll ignore you.
Busting the Myth of Identity Theft
How safe is safe enough?
In Other Words
Speech-to-Text Gives Higher Education a Global Boost
New technology makes the world a little smaller.
Put Speech Recognition in Its Place
Look at this technology as a friendly front-end tool.
A Change Is Gonna Come
Steps for making sure it's the change you need
The High Cost of Technology
It's hard to argue against progress, but it has its downside, too.
Speaking to Web Pages
New speech integration ideas show promise for 2012.
HP Marries Vertica and Autonomy
New solutions will aid companies in analyzing information from multiple sources.
New Players Join the Speech Industry
Powerful new players are piquing the interest of analysts.
New Speech Solutions Treat Smaller Practices
New tools ease small healthcare providers' transition to electronic health records.
Strong Growth Projected for IVR Market
A new report says the global market could reach $2.78 billion by 2017.
Voice Rec Is a Pain Point with Vehicle Navigation Systems
Voice recognition is one of the key areas affecting customer satisfaction with in-car navigation systems.