Winter 2013
Magazine Features
Can VUI and GUI Survive an Interface Marriage?
Michele Masterson //
15 Nov 2013
Even though voice user and graphical user interface designs differ greatly, some practitioners are committed to making their union work.
Do In-Car Voice-Enabled Devices Distract Drivers?
Michele Masterson //
15 Nov 2013
Speech industry experts question a recent AAA study that says eyes-free, hands-free technologies are not safe on the road.
Voice Biometrics Can Shut the Door on Call Center Fraud
15 Nov 2013
Speech technologies heighten safeguards against socially engineered identity theft. (This story was originally published in the October 2013 issue of CRM magazine.)
Deployments
Amcom Speech Recognition Answers a College's Call
Leonard Klie //
15 Nov 2013
Middlesex County College benefits from a voice-based call attendant solution.
COLUMNS:
Editor's Letter
Speech Readies for Multimodal and Security Environments
David Myron //
04 Dec 2013
Forward Thinking
Eyes-Busy, Hands-Busy Computing
James A. Larson //
15 Nov 2013
What we all have in common with an HVAC repairman.
In Other Words
Mobile Device Translations Get in the Game
Sue Ellen Reager //
15 Nov 2013
An interview with a sports industry speech evangelist.
Inside Outsourcing
Best Practices for Building a Customer Interaction Hub
Macario Gallegos //
06 Dec 2013
Gain a competitive edge with a unique multichannel experience.
Interact
Getting to the Bottom of IVR Abandonment Rates
Alexandra Auckland //
15 Nov 2013
A shortage of data is not the problem.
Voice Value
Omnichannel Contact Centers Embrace Speech
Nancy Jamison //
15 Nov 2013
Suddenly, the technology is everywhere.
Standards
EMMA Success Leads to New Challenges
Deborah Dahl //
15 Nov 2013
GPS, data analysis top innovations list.
FYI
Apple Upgrades Siri in Latest iPhone, iOS Releases
Leonard Klie //
15 Nov 2013
Banks Can Use Speech to Personalize Interactions
15 Nov 2013
Overcoming Accents and Speech Irregularities
Michele Masterson //
15 Nov 2013
Overheard Underheard
Leonard Klie //
15 Nov 2013