Battle of the IVR Designs: Conversational Versus Phone Trees
When it comes to IVR design, are you seeing the forest for the trees?
Is Voice Biometrics Right for You?
Voice biometrics solutions are emerging from the periphery of the technology landscape and growing at a staggering rate. Can your company afford to ignore them?
Speech Is Set to Dominate the Wearables Market
A voice interface opens a world of possibilities for wearable devices.
County Jails Unlock the Secret to Fewer Calls
Stanislaus County Sheriff's Department turns to Telerus to deliver information about inmates.
As Technology Gets Smaller, Speech Gets Bigger
Voice XML Brings IVR into the Future
Continuing demand gives these applications an impetus for improvement.
In Other Words
Narrowing the Call Center Language Gap
Simultaneous interpretation tools save time and money.
10 Best Practices for Making the IVR a Desirable Destination
Simplify the process to reduce caller frustration.
Spam Calls: The New Outbound Problem
An increase in junk calls requires added vigilance by legitimate firms.
Big Data in the Contact Center
Speech analytics is just the beginning.
Remembering Scott McGlashan
May 4, 1963-February 12, 2014
Microsoft Introduces Cortana, Its Answer to Siri
M*Modal Files for Chapter 11
Fujitsu Brings Emotion to Text-to-Speech
Momentum Builds for Voice Stress Analysis in Law Enforcement
Overheard/Underheard: CVS Prescription Service Aids Visually Impaired