Winter 2016 Issue
Avoid the Phone Slam with a Finely Tuned IVR
Tips for regularly testing and tuning speech-enabled systems
The Internet of Things: A New Evolution for Speech Technology
The onslaught of connected devices will shape the next frontier in customer engagement
The Outlook for Deep Neural Networks and Speech Technology
Speech-enabled IVRs can create more humanlike interactions with DNNs
AI Anna Delivers Fashionable Interactions for JustFab Callers
Interactions' conversational virtual assistant improves the online fashion retailer's call containment by 35 percent
Speech Technology’s Decade of Evolution
Has the technology improved during the past 10 years? Absolutely. Has it evolved enough? That's debatable.
Interactive Text Response: A Smart Update of IVR
ITR systems let callers blend texting and talking
In Other Words
Multimedia Tech Support Translates to Great Experiences
Video, screen-sharing, and text and voice translation will be game-changers
Why Hasn’t Speech Recognition Gotten Better?
IVR systems, whether through complacency, cost, or faulty processes, lag behind their promise
With Voice Design, Why Don’t People Expect More?
Test participants need to experience for themselves the advantages of a new system
Doctors’ Speech Data Should Belong to Them
Vendors' privacy policies can put physicians using speech recognition in a tough spot
Let’s Get Siri, Cortana, and Alexa to Work Together
A new W3C community group is exploring ways to make virtual assistant platforms interoperable
Digital Assistants to Bring in $623 Billion by 2020
Digital assistants are expected to generate $7.9 billion in revenue this year, but that amount is expected to balloon to $623 billion by 2020, says an industry expert
Nuance Adds Deep Learning to Dragon
Nuance Communications has begun leveraging its work with Nuance Deep Learning technology in the latest version of its suite of Dragon professional productivity solutions for PCs and Macs.
Overheard/Underheard: Kenmore Unveils the Alfie App
The voice-controlled intelligent shopper can help you find the right product at the best price