Summer 2017 Issue
Using Speech to Combat Robocalls, ANI Spoofing, and Fraud
With voice biometrics and interactive voice response technologies, companies can drastically reduce call center chaos
The Bots Are Coming, and Fast
To improve customer service, enterprises embrace artificial intelligence, and the change ripples through IVR systems
Voice Design Tools Get a Redesign of Their Own
The technology undergoes a transformation as omnichannel takes over interactions
Georgia Tourism Voicemails Transcribed to Emails
A custom voicemail-to-email app allows tourism centers to respond quickly to voicemails left after hours and during busy times
If Speech Will Help, Bring It On!
The companies bold enough to deploy speech technologies to combat fraud have seen tremendous results.
What Will Future User Interfaces Look Like?
As we enter the 'immersive age,' we need to prepare for a whole new way of interacting
In Other Words
Speech Technology Can Make the Boardroom Accessible to All
Workplaces must be opened up to those who are hearing-, sight-, and physically impaired. The speech industry can help lead the way.
Blocking Fraud in the Contact Center
Voice biometrics has proved an effective security measure, but early, robust training is crucial
Voice-First Bots and the Future of IVR
The success of Siri, Alexa, and the like can only benefit IVR solutions
Virtual Assistants Make Speech Technology Relevant Worldwide
Customers everywhere are growing increasingly comfortable talking to IVAs
4 Speech Technology Standards That Need to Happen ASAP
With new technologies appearing all the time, standards must keep pace
Microsoft Advances Speech APIs
Custom Speech Service and the Bing Speech API are now generally available
Under-the-radar speech news
Speech Recognition Nears Human Accuracy
IBM's Switchboard speech recognition system achieves a new industry record error rate of just 5.5 percent, near the 5.1 percent error rate of humans