Spring 2018 Issue

Magazine Features

Adding Speech into the Cross-Platform Mix

Conversational interfaces that operate across platforms are a customer service must-have

Are Events the Next Frontier for Chatbots?

Whether fielding routine questions or helping establish an event's tone, chatbots can be a big part of humanizing and improving the event experience

Self-Service and Assisted Service: Putting It All Together

The customer experience gets a boost when service systems work as one

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence

Why Virtual Assistants Need to Up Their UX Game

More than 2 billion people are expected to use conversational AI to interact with virtual personal assistants this year. But the dropoff rate is higher than you'd expect.

Deployments

Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience

When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.

Editor's Letter

Will Smart Speakers Have Staying Power?

A good user experience is integral to success. But smart speakers also need to be useful.

Forward Thinking

8 Ways Advances in Speech Recognition Will Affect Our Lives

From karaoke assistance to talking robots, here's a roundup of speech industry developments you'll be hearing about soon

In Other Words

Speech Translation Helps Multilingual Conferences Express Themselves

New technology means that speech translation is quicker, more accurate, and cheaper than ever—and international conference goers will reap the benefits

Interact

Speech Technology’s Continually Evolving Confidence Game

Advances in cognitive computing seek to improve on traditional rules-based algorithms and probability models—but the latter still know their stuff

Voice Value

Voice Tools Could Help Brick-and-Mortar Retail Remain Relevant

Stores need to embrace technology to help the customer experience and bring back shoppers

Standards

The Right Standard Makes Developers’ Jobs a Lot Easier

You'll never know whether a standard's a good fit if you don't try it out