Spring 2018 Issue
Adding Speech into the Cross-Platform Mix
Conversational interfaces that operate across platforms are a customer service must-have
Are Events the Next Frontier for Chatbots?
Whether fielding routine questions or helping establish an event's tone, chatbots can be a big part of humanizing and improving the event experience
Self-Service and Assisted Service: Putting It All Together
The customer experience gets a boost when service systems work as one
Speech Compliance Branches Out from the Contact Center into the Enterprise
As industry regulations increase in number, corporations look to speech to ensure adherence
Why Virtual Assistants Need to Up Their UX Game
More than 2 billion people are expected to use conversational AI to interact with virtual personal assistants this year. But the dropoff rate is higher than you'd expect.
Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience
When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.
Will Smart Speakers Have Staying Power?
A good user experience is integral to success. But smart speakers also need to be useful.
8 Ways Advances in Speech Recognition Will Affect Our Lives
From karaoke assistance to talking robots, here's a roundup of speech industry developments you'll be hearing about soon
In Other Words
Speech Translation Helps Multilingual Conferences Express Themselves
New technology means that speech translation is quicker, more accurate, and cheaper than ever—and international conference goers will reap the benefits
Speech Technology’s Continually Evolving Confidence Game
Advances in cognitive computing seek to improve on traditional rules-based algorithms and probability models—but the latter still know their stuff
Voice Tools Could Help Brick-and-Mortar Retail Remain Relevant
Stores need to embrace technology to help the customer experience and bring back shoppers
The Right Standard Makes Developers’ Jobs a Lot Easier
You'll never know whether a standard's a good fit if you don't try it out