Summer 2019 Issue

Magazine Features

Chatbot Development: Your Guide to Getting It Right

The race is on to include chatbots in marketing and CRM efforts, but many companies still aren't getting it right—and these tips can help

Diagnosing Disease with Speech Analytics

It's now possible to detect everything from depression to Parkinson's disease with speech analytics, but privacy concerns are still being dealt with

Higher Learning: AI, ML, and Speech Tech in Academia

Academics are at the forefront of the biggest AI changes in the industry. Learn more about the latest breakthroughs, the questions researchers are trying to answer, and the challenges they face.

New App from Purdue Researchers Makes Programming Robots Easy

We'll soon have access to affordable and simple robots performing practical tasks, but how do we program and control these machines effectively? Researchers think they've found the answer: our smartphones.

Survey Says Users Still Suspicious of Conversational AI

When Google debuted Duplex in 2018, the voice assistant was deemed a little too human sounding, prompting some to wonder whether it was ethical to have an unsuspecting stranger engage with it. New research suggests people's concerns have not gone away.

Editor's Letter

How Human Is Too Human?

We hear, quite often, that conversational AI need to be more human. What this means is that we want it to perform for us at the same level as a human assistant, but we still want to know it's a machine.

The Business Case

IVAs Enter the Business Conversation

IVAs boast big potential in a wide variety of verticals and functions

Forward Thinking

Will This Security Innovation Make Biometrics Obsolete?

Public/private key cryptography relies on an exchange of unique data. Will this latest innovation change the way we think about security and make biometrics obsolete and create problems for the speech industry?

Interact

Security Threats to Speech Apps in the Age of Deep Fakes

As machine learning marches forward, we are becoming aware of the dangers of "deep fakes" generated by deep learning algorithms. Not surprisingly, machines can be both the problem and the solution.

A View from AVIOS

Speech Understanding: The Next Leap in Speech Recognition

Deep learning and the data that feeds it will drive speech tech's commercial use

Voice Value

Augment or Automate? With AI, There’s a Place for Both

Augmented intelligence is the AI path for improving, not replacing, the human workforce