Spring 2020 Issue
Overcoming Bias Requires an AI Reboot
Biases in artificial intelligence can be mitigated with multiple programmers
Speech Continues to Advance in the Contact Center
Companies should look to further automate customer service with voice technologies
Marketers Need to Optimize for Voice Search
The voice channel presents unique opportunities and challenges for marketers
Speech Technology's 2020 People's Choice Awards
The votes are in. You have spoken!
There’s Tech for the Tough Spots
Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.
As Voice Assistants Multiply, When Will We Get a Registry?
VARs can help tame the Wild West of voice assistants
In Other Words
Speech Technology in the Midst of the Coronavirus
This is the time for speech technology—and all online communication technologies—to leap into action
Voice Interfaces and Contactless Interactions
A shift in our preferences toward eliminating or reducing touchpoints seems inevitable
Pandemic Gives a Glimpse of Life with a Disability
The day-to-day just got more complicated for us all
Encountering a Technical Problem? You Too Can Be a Standards Author
Your brilliant new idea might just end up becoming a popular solution
IBM, Apple Build on Natural Language Processing
The two industry heavyweights plan to bring to market new natural language processing (NLP) technologies that will help computers and customers communicate in clearer, more natural-sounding ways