Speech Technology eWeekly - August 18, 2021


2021 Speech Industry Award Winner: Deepgram Applies AutoML to Automatic Speech Recognition

Like AppTek, San Francisco-based Deepgram, also joined CallMiner's Open Voice Transcription Standard (OVTS) as a founding member, but that is just one of the many partnerships it signed in the past year to advance its speech recognition capabilities.

Editor's Letter

Emotion Is the Next Frontier in Human-Computer Interaction

Ever since the early days of the speech technology industry, engineers and developers have been on a never-ending quest to make voices that sound more lifelike and natural.

Speech Technology News

Research Finds Customer Service the Top Use for Conversational AI

Companies look to conversational AI to provide 24/7 support, Dimensional Research reports.

MSC Cruises Launches Voice-Enabled Robot Bartender

MSC Cruises' Rob bartender uses text-to-speech voices from ReadSpeaker.

360 Networks and Nomadix Partner

Joint solution from 360 Networks and Nomadix combines Angie in-room assistants with PBX ComXchange.

Technavio Forecasts Significant Growth in Medical Transcription

Research firm Technavio sees advances in speech technology propelling the medical transcription industry to $16 billion growth.

Genesys Adds Speech Automation to Cloud CX

Genesys has added Genesys Predictive Routing, Genesys Web Messaging, and Intent Miner for Bots to the Genesys Cloud CX platform. (Featured on SmartCustomerService.com.)

Industry Voices

Three Key Considerations to Enable Objectivity, Upskill Workers, and Gain Buy-In for Change

AI and automation help companies and employees move toward customer-centricity.