Speech Technology eWeekly -
December 01, 2021
Building a Voice Brand Is a Sound Policy
As more marketing moves to audio channels, companies need a unified voice.
Speech Technology News
DSP Concepts Partners with LG to Bring Voice Chat to the UltraGear Speaker
Built with DSP Concepts' Audio Weaver platform, LG's latest gaming speaker delivers full-duplex voice chat.
Verbit Raises $250 Million
New funding will help Verbit expand its presence in the transcription and captioning market.
Voice Biometrics Market to Grow by $2 Billion by 2025
Technavio expects the voice biometrics market to see almost 19 percent CAGR for the next few years.
Deepgram Adds Languages and Use Cases
Deepgram's transcription technology now supports French, French Canadian, and German and use cases foir voicemail, earnings calls, and video.
NICE Integrates with Google Cloud Contact Center Artificial Intelligence
NICE's AI-powered CXone is now integrated Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective. (Featured on SmartCustomerService.com.)
Ada Expands Language and NLU Support
Ada has enhanced its customer service technology with support for additional languages, deployment options, and A/B testing.
ReadSpeaker Works with PowerSchool to Bring TTS to the Classroom
ReadSpeaker has partnered with PowerSchool to support literacy and learning toolsets through the availability of text-to-speech.
Replicant Expands Conversational AI Platform Capabilities
Replicant's updated conversational AI platform helps contact center managers analyze data, uncover insights, and inspire action, all from a single dashboard. (Featured on SmartCustomerService.com.)
Verint Launches Real-time Agent Assist
Verint's Real-time Agent Assist is the latest enhancement to the Customer Engagement Cloud Platform. (Featured on DestinationCRM.com.)