Speech Technology eWeekly - July 23, 2008


Convergys to Acquire Intervoice

The $335 million deal deepens Convergys' footprint in an increasingly competitive customer service market.

Safer Driving with Speech

A new study released recently offered concrete numbers that demonstrate the safety benefits of speech technologies in automobiles for activities like placing phone calls, inputting data into navigation devices, or selecting songs on an MP3 player.

Chordiant Keeps People in Contact Center Equation

With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology

The Computer Becomes a Singing Coach

Singing lessons could come courtesy of your PC after news that Israeli researchers have successfully managed to train a computer not only to rate the pitch of a singer's voice, but also to coach him to improve his technique.

This Time, It's Personal

What you can do to make your system more customer-friendly.

Market Spotlights

Market Spotlight: Education

Speech as a Reading Aid: Voice solutions that combine speech recognition, speech -to-text, and text-to-speech technologies with properly timed interventions are solving problems for those learning to read and write.