Speech Technology eWeekly - May 11, 2022

Speech Technology News

Qualtrics Integrates XM Discover with SAP Service Cloud

Integration brings Qualtrics' speech and text analytics into SAP's Service Cloud to help organizations understand the sentiment, emotion, and effort behind every customer interaction. (Featured on DestinationCRM.com.)

LivePerson Collaborates with UCSC on Natural Language Processing Research

LivePerson is funding a Ph.D. fellowship at the University of California-Santa Cruz for students to build richer, more meaningful experiences between humans and artificial intelligence.

Authenticx Introduces Eddy Effect Dashboard

Authenticx's Eddy Effect Dashboard helps companies identify and attack disruptions in the customer journey. (Featured on DestinationCRM.com.)

Speech-to-Text API Market to Hit $5.8 Billion by 2027

The next five years are likely to see 19 percent CAGR for the global speech-to-text API market, Marqual IT Solutions predicts.

IVA Market to Reach $62 Billion by 2032

Market research firm Fact.MR predicts 28 percent CAGR for the worldwide intelligent virtual assistant market for the next 10 years.

Call Center AI Market to Be Worth $4.1 Billion by 2027

MarketsandMarkets eyes 21.3 percent CAGR for contact center AI through 2027.

Pindrop Partners with Google Cloud

Pindrop will offer its voice-based contact center security products on Google's cloud platform and through the Google Cloud Marketplace. (Featured on SmartCustomerService.com.)


Why Speech Tech Is Key to a Well-Rounded Metaverse

Voice adds an exciting fourth dimension to 3-D virtual worlds.