Speech Technology eWeekly -
July 27, 2022
Analytics Turns Its Sights on Interactions
A growing number of use cases in the contact center make the case for increased analytics.
Speech Technology News
Dubber Partners with NuWave for Microsoft Teams Integration
Dubber launches on NuWave's iPILOT platform for global integration with Microsoft Teams.
Ericsson Completes Vonage Acquisition
Vonage brings cloud-based communications and contact center platforms to Ericsson. (Featured on SmartCustomerService.com.)
Contact Center AI to Hit $8.1 Billion by 2030
Verified Market Research expects the contact center artificial intelligence market to grow at a CAGR of 26.6 percent over the next eight years. (Featured on SmartCustomerService.com.)
LivePerson Launches Contact Center Conversation Mining
LivePerson Contact Center Conversation Mining turns omnichannel conversational analytics into intelligent action. (Featured on SmartCustomerService.com.)
Aural Analytics Partners with Medidata
Medidata's Sensor Cloud Network will include Aural Analytics' Speech Vitals platform.
Speechmatics Adds French Canadian and Brazilian Portuguese
Speechmatics has built in support for the French Canadian and Brazilian Portuguese dialects in its global speech recognition language packs.
Picovoice Adds Support for Italian, Japanese, Korean and Portuguese
Picovoice now allows developers to train branded wake words and commands in eight languages.
Native Voice, Skullcandy, and Amazon Partner on Multi-Assistant Capabilities
Users of Skullcandy's Push Active and Grind Series devices will be able to use multiple voice assistants.
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