Speech Technology eWeekly - October 19, 2022


2022 Speech Industry Award Winner: Dubber Turns Meetings into Meaningful Records

Dubber provides call recording and voice data solutions that are natively and uniquely hosted in the cloud, allowing its services to be embedded into third-party telecommunication and cloud collaboration platforms.

Speech Technology News

Contact Center Software to Be a $48 Billion Market by 2029, FMI Says

FMI expects the worldwide contact center software market to grow at a rate of 10.8 percent for the next seven years and on-premises solutions to continue their dominance. (Featured on SmartCustomerService.com.)

Pega Expands Conversational AI in Infinity 8.8

Pegasystems has added transcription and post-call wrap-up in the latest edition of its Infinity software suite. 

Estonia Collecting Speech Data to Preserve Its Language 

Estonia's government is asking for speakers of the Estonian language to donate voice samples to create a database to support speech technology initiatives.

HitCheck Partners Adds Aural Analytics to Concussion Protocols

Aural Analytics' speech analytics will help assess concussions following in-game injuries.

Symbl.ai Enhances Conversation Intelligence with Managed Libraries and Recommendations

New Managed Libraries and Recommendations features allow businesses to begin industry-specific tracking of conversations out of the box.

PhysicianOne Urgent Care Adopts Augnito's Voice Recognition AI

PhysicianOne Urgent Care will roll out Augnito's clinical documentation solution across its more than 20 U.S. locations.

Vuzix Adds Xpertinc's C-Sound Captioning to Blade Smart Glasses

Vuzix Blades now support Xpertinc's closed captioning C-Sound solution for the deaf and hearing impaired.

Unifonic Acquires Sestek

Unifonic expands its product portfolio and geographic reach with Sestek acquisition.

3CLogic Integrates with SAP Service Cloud

3CLogic releases a voice and SMS solution for SAP Service Cloud. (Featured on DestinationCRM.com.)

Verbit Launches Media-Focused ASR

Verbit launches a speech recognition solution tailored for the media industry following its acquisition of VITAC.