Speech Technology eWeekly - August 27, 2008


What Callers Really Want from VUIs

SpeechTEK sessions detail a customer preference for service over technology solutions.

Press 1 for Caller Thoughts

As this year's SpeechTEK conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.

New Uses for Speech Demonstrate Its Multimodality

Multimodal applications are being used in new and different ways, in everything from voting booths to college students' computers, it was revealed today at SpeechTEK 2008 in New York's Marriott Marquis.

Offer a Spanish Option, But Not Too Soon

SpeechTEK speaker addresses when to give Spanish speakers the option to use an IVR in their native language.

Consider the User and the Device

SpeechTEK University speakers urge designers that too much at once can confuse users.

The 2008 Market Leaders

Recognizing the leading speech engine, speech self-service suite, speech security, speech analytics, professional services, and mobile application vendors.


Former Hacker Tackles IVR and Voice Biometric Security

SpeechTEK's Wednesday keynoter details how easy it can be for a professional fraudster to trick speech systems.

SpeechTEK Keynoter Highlights the Shrinking Technological World

Noted author and futurist Ray Kurzweil predicts the disappearance of computers in favor of smaller, more portable, and more capable devices.

Editor's Letter

Growth, Are You Flirting With Us?

Speech Technology News

VUI Study Finds Simpler Is Better

Spit it out and make it simple. That's what SpeechCycle's Ethan Levine and David Suendermann found in a recent voice user interface study, the results of which they presented today at SpeechTEK 2008 in New York's Marriott Marquis.

Nuance Wants Your Stupidest Story

Nuance sponsors the Can't Stop Stupid Calls contest to highlight funny or kooky customer service interactions.