Speech Technology eWeekly - December 17, 2008

Speech Technology News

Gartner Names Contact Center Leaders

Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots.

SpinVox Sends the Homily Home

Anglican church's vicar uses voice-to-text solution to transmit sermons to those not at Sunday services.

Kirusa Launches a More Affordable Voice SMS Service

Company incorporates Dialogic's Vision VX VoiceXML Server into its Voice SMS service.

Vangard Extends Its Voice with Nuance Engine

Mobile Voice Platform leverages VoCon 3200 speech engine to voice-enable commercial and government activities.

Bob Vila Adds EveryZing to His Toolbelt

Universal search and vSEO pioneer remodels online video on BobVila.com

Loquendo Releases New Version of VoxNauta Platform

Latest version of the company's VoiceXML/CCXML platform supports up to 180 channels per server.

Loquendo Releases ASR 7.7

Newest version of speech recognition software offers new features to boost accuracy.


What Counts as VUI?

Learn the business rules before starting to design.

Inside Outsourcing

Using Speech for Postcall Notes

Benefits include improved customer and agent satisfaction and lower average call handle time.