Speech Technology eWeekly - January 07, 2009

Case Studies

Self-Service Becomes Multichannel

A wireless carrier adds text capabilities to its IVR channel to expand customer choice.

Speech Technology News

Knowledgeshift Apps Let Users Talk to Potential Clients or Celebs

Knowledgeshift releases interactive mobile applications using IVR technology from Ifbyphone.

Softbank’s Rising Sun Shines on Nuance

Nuance powers the speech recognition capabilities of BB Softservice's Speeek application for the iPhone.

Fonix Expands Speech to More Game Platforms

Playing off the success of its voice controls for Tom Clancy's End War, Fonix expands on and improves its VoiceIn SDK.

NEC Introduces Bundled Solutions for SMBs

UNIVERGE UC1, UC3, Business Basics offer enhanced productivity with simplified deployment for lower total cost of ownership.

MicroAutomation Expands Support Services for Customers

New service lets customers enter and track service issues online.

In Other Words

Cutting the Cost of Translation

Plan for translation early in the design process.