Speech Technology eWeekly - May 20, 2009


Romancing the Caller [and the Customer]

Eliciting the best response in a directed dialogue

Speech Technology News

Tellme It Ain’t So: McCue to Leave Speech Recognition Company He Co-Founded

Zig Serafin will take the helm of the Microsoft speech subsidiary in June.

Ifbyphone Ropes Its First Texas Steed, Network Communications

Ifbyphone announces a new partnership with the Longview, Texas-based mid-market telecommunications provider.

Verint Launches New Version of Impact 360 Speech Analytics

The offering will provide proactive call analysis and enable more small- and medium-sized contact centers to leverage the benefits of speech analytics.

Kopin Has One Multimodal Headset to Rule Them All

Kopin's new speech-enabled headset promises to remotely control any Bluetooth device with speech recognition from Nuance.

MacSpeech Ships MacSpeech Dictate 1.5

The first upgrade to MacSpeech Dictate provides a new vocabulary editor, new accent options, and improved accuracy.

Vangard Voice Systems Partners with Excalibur Integrated Systems

The companies will deliver new voice productivity to enterprise-wide mobile applications.


What I Learned Waiting Tables

The server's tone sets the tone for the type of tip