Speech Technology eWeekly - September 09, 2009


The 2009 Speech Luminaries

Speech Technology News

Blackboard Connect Keeps Schools Safe during Hurricane Season

New Caribbean clients are keeping students safe and informed with mass notification.

Virgin Airlines Goes for Second Helping of TuVox

Virgin America signs a new deal with IVR provider TuVox that will last until 2012.

Vlingo Brings Mobile Voice Recognition Technology to Europe

The company preloads Vlingo on the new Nokia N97 and Nokia E72 phones.

Speech Analytics Software to Help Public Safety Organizations

Safety organizations can gain valuable insights from 9-1-1 conversations to support investigations.

Motivational Fulfillment and Logistics Services Teams with Smart Action

The partnership will provide customer self-service automation via Smart Action's Virtual Agents.

The Business Case

The Rise of Proactive Customer Care

Growth will continue as long as vendors keep their focus on the goal.