Speech Technology eWeekly - April 21, 2010

Speech Technology News

New Genesys 8 Software Suite Launches

New customer service suite includes all the tools to manage customer conversations across channels and time.

CSC Launches Unified Communications as a Service

Cisco's Collaboration Portfolio provides turnkey managed service for global enterprises.

Ribbit Settles Patent Litigation with Klausner Technologies

The BT Group subsidiary inks a visual voicemail patent license agreement.

New Avaya User Group Forms

Group vows to unify customers and provide strong representation.

Nexidia and Ydilo Ink International Alliance Agreement

Ydilo joins forces with Nexidia to bring speech analytics capabilities to the Iberian and Latin American markets.

Top Three Israeli Banks Roll Out Persay Voice Biometrics

Voice biometrics is poised to become mainstream authentication technology for remote services and applications.

Blackboard Connect Helps California Schools Stay in Front of H1N1 This Spring

A personal message from the Department of Public Health's director urges flu prep in schools and on campus.

IQ Technology Becomes Loquendo's Exclusive Taiwan Reseller

TTS and ASR technologies will be available for burgeoning mobile device and e-book reader market.

Inside Outsourcing

Speech Needs to Get Personal

Caller data is needed to make personalization perfect.

Market Spotlights

Market Spotlight: Nonprofits

Low-cost solutions could make a contribution.