Speech Technology eWeekly - August 17, 2011


Writing a Prescription for Speech

Companies need to start thinking about IVRs in a mobile and multimodal context.

Views from SpeechTEK 2011: Smartphones Set to Revolutionize Self-Service

Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?

Mobile Speech Promises Glittering Prizes But Also Serious Challenges

Keynote panel at SpeechTEK 2011 explores smartphone frontier.

Speech Technology News

Nuance to Acquire Loquendo

The deal is worth $75.5 million and brings together two speech technology leaders.

Google to Acquire Motorola

The deal is worth $12.5 billion and brings a hardware manufacturer to the Android platform provider.

Voxeo Announces Prophecy 11 and VoiceObjects 11

Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.

Pronexus Partners with RealityCorp for IVR Testing Solution

Next-generation IVR development solution promises to accelerate functional testing of systems.

SpeechPro Releases Speaker Recognition SDK for ID Applications

VoiceGrid SDK 1.0 provides access to voice matching capabilities for stand-alone or integrated identification apps.

SpeechCycle and Novauris Partner to Enhance Customer Service Solution

Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.

VoltDelta OnDemand Enables RightNow Technologies CRM with Contact Center On Demand

VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops

Next IT Releases ActiveAgent for Live Chat

Virtual Agents let customers scrap costly Web chat.

SpeechTrans Translation App Available on Android Devices

The app features unlimited multilanguage translations and integration with Facebook chat.

The Business Case

The Rise of Proactive Customer Care

Anticipating needs delivers benefits in customer service, sales/marketing, and government