Speech Technology eWeekly - March 21, 2012


Speech Analytics: Turn Conversations into Dollars

Organizations that listen and respond to customers reap the rewards.

Speech Technology News

Avaya Acquires Radvision for $230 Million

The deal enables Avaya to provide customers with video collaboration products.

EasyAsk Debuts Mobile Quiri Platform

Corporate mobile app combines voice, search, mobile display, and interactions.

Mutare Finds a New Use for Its Speech-to-Text App

giSTT provides voicemail access for the hearing impaired.

Vivox Acquires Droplet

The deal adds mobile video capabilities to Vivox's voice platform.

Five9 and NICE Partner for Workforce Optimization in the Cloud

The two vendors combine to offer a fully integrated hosted solution.

The Talking Alarm Clock Now Says More

Mother Tucker's new device reads the date, weather, calendar, email, stock prices, horoscopes, and custom text.

Vangard Voice Partners with BellHawk Systems

The pairing brings productivity enhancements to cloud-based, voice-directed logistics applications.

The Business Case

Improving Quality Assurance with Speech Analytics

Contact centers gain value with precision monitoring.