Speech Technology eWeekly - April 10, 2013


Drivers Prefer Speech, But It Needs Work

Speech Technology News

AT&T Watson Speech Engine to Power Interactions' Virtual Assistants

AT&T's speech recognition and natural language understanding apps will enhance Interactions' customer care solutions.

Plum Voice Releases VoiceTrends IVR-Specific Analytics Tool

VoiceTrends reveals the most useful data for improvement of customer satisfaction and automation rates.

ManageEngine Releases Voice-Enabled Help Desk App

The new iPhone ServiceDesk Plus MSP app features Nuance voice technologies.

CMO Council Chooses TranscribeMe for Voice-to-Text Services

The new partnership with TranscribeMe enables quicker sharing of thought-leadership content.

Inside Outsourcing

Raise Your Mobile Profile

Look to outsourcing to give your customers the technology they expect.