Speech Technology eWeekly - May 29, 2013

Case Studies

Toronto Transforms City Services with 311

Canada's largest city improves customer service with updated contact center technologies.

Speech Technology News

IBM Changes Gears on Watson

Big Blue brings Watson to customer service with the launch of Watson Engagement Advisor.

VoiceTrust Moves Operations to Canada

Shift follows acquisition of Canadian firm.

Panopreter Offers TTS Freeware

The text-to-speech application lets Windows users convert text to .wav or .mp3 audio files.

Prosodie-Capgemini Launches SmartCall Mobile Customer Service App

Solution includes natural language, voice payments and speech analytics.

Voxware Forges a Partnership in Poland

HIT-Kody Kreskowe will offer Voxware's Voice Management Suite in Poland.

Wellmont Health System Selects M*Modal for Clinical Documentation Solutions

M*Modal Fluency digital dictation technology will integrate with the healthcare provider's Epic electronic health records system.


VUI Designers Fight a Losing Battle

When project teams lose sight of the big picture, users lose too.