Speech Technology eWeekly - August 15, 2006


Review of SpeechTEK 2006

According to Judith Markowitz, technology editor, Speech Technology Magazine, "The core theme that wove itself into the fabric of SpeechTEK 2006 was improving customer service."

Speech Technology News

Aspect Software Awarded Patent for Web-based Customer Service Technology

WESTFORD, Mass. — Aspect Software, Inc. was awarded a new patent for a help option for Internet customers by the United States Patent and Trademark Office.

American Airlines Federal Credit Union Selects TuVox

CUPERTINO, Calif. - American Airlines Federal Credit Union (AA Credit Union) selected TuVox On Demand Speech Applications.>

The Health Alliance of Greater Cincinnati Selects Symago and Envox Worldwide

WESTBOROUGH, Mass. - The Health Alliance of Greater Cincinnati selected Symago LLC and Envox Worldwide.

VoiceObjects Study Finds Callers Prefer Personalized Service

VoiceObjects released the results of a recent customer satisfaction survey that solicited the opinions of more than 10,000 users of phone-based self-service applications.

VoiceXML Forum Expands Board of Directors; Certifies 18 VoiceXML Platform Implementations

NEW YORK - The VoiceXML Forum named Genesys Telecommunications Laboratories, Inc., an Alcatel company, and Holly Connects as Sponsor Members of the VoiceXML Forum and that the companies have joined its Board of Directors.

OpenMethods Contributes Graphical Tool for Building Voice Applications

NEW YORK - OpenMethods is contributing intellectual property to the Eclipse Voice Tools Project.

Pactolus Integrates Speech Technologies for IMS and SIP Enhanced Services Applications

MARLBOROUGH, Mass. and NEW YORK - Pactolus Communications Software Corporation integrates Nuance Communications' speech technology into its SIPware Services, RapidFLEX Service Creation Environment, and RapidFLEX Service Delivery Platform.

Aspect Software Introduces VoiceXML Forum-Certified Aspect Customer Self Service 7.2

NEW YORK — Aspect Software's Aspect® Customer Self Service™ 7.2 voice portal was awarded VoiceXML-Forum certification.

Voxpilot Enhances and Expands Its VoiceXML and CCXML Product Offerings

NEW YORK - The latest version of Voxpilot's Open Media Platform has been enhanced to support multimedia content delivery solutions including Helix Mobile Server from Real and Darwin Streaming Server from Apple.>

Angel.com Unveils Upcoming General Availability of Outbound IVR

NEW YORK - Angel.com unveiled the upcoming general availability of Outbound IVR.

AutoExec Teams With Voxware

DUNEDIN, Fla. and LAWRENCEVILLE, N.J. - AutoExec Software Development Group and Voxware, Inc. partnered.

CallMiner Launches New International Partner Program

FORT MYERS, Fla. - CallMiner introduced its new international Alliance Partner Program.

CallMiner Launches SpeechTools for Customization of Speech Analytics

FORT MYERS, Fla. - CallMiner launched SpeechTools, an application that enables the customization of the CallMiner Analytics Suite by tuning to any language, terminology, or acoustic environment.

Gold Systems Attains Gold Certified Partner Status in Microsoft Partner Program

Gold Systems attained Gold Certified status in the Microsoft Partner Program with a competency in Networking Infrastructure Solutions.