Speech Technology eWeekly -
June 13, 2018
Are Events the Next Frontier for Chatbots?
Whether fielding routine questions or helping establish an event's tone, chatbots can be a big part of humanizing and improving the event experience
Self-Service and Assisted Service: Putting It All Together
The customer experience gets a boost when service systems work as one
Speech Technology News
Survey Shows Frustration with Traditional Approach to AI
Speech tech providers should realize that people expect any voice communications on a smartphone to be very short and will shy away from voice recognition "help" that is often more frustrating than helpful because the actual speech recognition is poor, says Abinash Tripathy, founder and CSO at Helpshift.
GreenKey Files Patent on Fast, High-Accuracy Transcription Using Multiple Engines
GreenKey Technologies, creator of an artificial intelligence (AI) and voice-driven collaboration tool for financial market participants, announced that the U.S. Patent and Trademark Office has accepted its application for improved speed and transcription accuracy of automatic speech transcription based on multiple speech-to-text engines.
ID R&D Releases New AI-Based Biometric Security Solution
ID R&D, the award-winning biometric solutions provider offering proprietary AI-based behavioral, voice, and anti-spoofing user authentication capabilities, released the newest version of its most advanced voice biometric security solution, IDVoice.
Artificial Solutions Helps Kindred Futures Bring Chatbots to Gambling
Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced that Kindred Futures, the innovation arm of Kindred Group, launched a chatbot, which leverages Artificial Solutions' powerful AI technology to enable customers to find and place bets faster than ever.
Amazon Fire TV Cube Allows You to Find and Watch TV Shows and Movies, Hands-free from Across the Room
Amazon announced Fire TV Cube, a hands-free 4K Ultra HD streaming media player with Alexa, allowing you to control your TV from across the room.
Amazon Echo Look Now Available to All U.S. Customers
Alexa helps you look your best with Echo Look, an Echo device with a hands-free depth-sensing camera, built-in LED lighting, and computer vision-based background blur to make your outfits pop. Simply say, "Alexa, take a photo" or "Alexa, take a video" to get a share-worthy shot of your look, no smartphone camera or mirror required.
Artificial Intelligence Enriches Lives of Elderly Patients
This program allows users to conveniently access brain exercises from their phone or tablet while at home or in a healthcare facility. Today, the company is partnering with FirstLight Home Care to bring its software to non-medical caregivers for the first time.
Chatting with the Rest of the World: Designing Multilingual Chatbots
Even though experienced Voice User Interface (VUI) designers are hyper-sensitive to the importance of good localization over blind translation—and to the challenges of conversational automation in general—our UI team was surprised at the number of complex roadblocks we ran into when localizing a chatbot for our large international client. Read on to find out what you need to consider before undertaking a similar project.
Video: How to Improve UX and User Rating for Your Alexa Skill
Witlingo Product Manager Navya Nayaki Yelloji discusses the successful product development and QA strategy Witlingo created for its Motley Fool Alexa Skill in this presentation from SpeechTEK 2018.