Speech Technology eWeekly - September 05, 2018



We present the thinkers and innovators who are creating new tools and approaches for speech technology—and fostering the next generation of talent. In this installment, we talk to Ilana Shalowitz from Wolters Kluwer Health.

Speech Technology News

CGS Survey Finds Optimal Customer Service Requires a Blended Bot and Human Experience

Consumer expectations are high for personalized interactions and secure management of data.

Synaptics AudioSmart Far-Field Voice Technology Featured in TCL’s New Line of Alexa Built-In Televisions

Synaptics Incorporated, a developer of human interface solutions, announced its AudioSmart far-field voice (FFV) technology has been designed into Alexa built-in televisions from TCL Corporation.

CELI Will Leverage Nuance Transcription Engine For Speech Analytics Offering

The OEM technology partnership will lead to the development of new solutions for enhanced automated communication between customers and operators.

Red Box Announces Voice Data Controller on the Salesforce AppExchange

Red Box customers can now benefit from application that enables the import into Salesforce of audio and transcripts of enterprise-wide voice conversations.

Translations.com Launches Subtitling Powered By AI Technology On Love Nature 4K Channel

TransPerfect division brings new technology to media and entertainment.

Forward Thinking

Will AI-Powered ‘Microservices’ Bring Back Services of Old?

The Victorian era had butlers and clerks; we have speech recognition and bots.

Industry Voices

How Users Interact with Different Types of Intelligent Agents (Video)

Ulster University Professor Michael McTear discusses how interactions differ with different intelligent agents, from one-shot dialogue to system-directed dialogue and mixed-initiative in this clip from his presentation at SpeechTech 2018.