Speech Technology eWeekly - June 05, 2019


The Voice Data Gap and How to Close It

Companies still aren't doing enough to capture voice data, but advances in transcription, AI, and machine learning could change things

Speech Technology News

33% of People Plan to Invest in a Smart Home Device in the Next 3 Years

Over half of people (53%) currently invest in smart home devices such as smart security systems or smart thermostats.

Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both Worlds

Agent productivity enhanced in the digital contact center through ability to seamlessly blend live and virtual contact center agents.

Red Box Announces OEM Partnership with Nuance Communications

Red Box, a platform for voice, announces a partnership with Nuance Communications, Inc., provider of conversational AI innovations, which will deliver an integrated solution.

Chorus.ai Unveils First Tool to Tie ROI to Sales Enablement Efforts

Conversation Intelligence Platform launches coaching initiatives to increase win rates and track improvements.

Inference Solutions featured in DMG Consulting’s 2019-2020 Intelligent Virtual Agent Product and Market Report

Inference Solutions is recognized as the Intelligent Virtual Agent Global Market Share Leader in the 2019-2020 Intelligent Virtual Agent Product and Market Report.

In Other Words

Tradeshow Speech Accessories Translate Into Winning Event Marketing

Speech translation apps are a game changer for international sales

Industry Voices

Conversational Service Automation: The $350 Billion Industry That Will Surprise Everyone with Its Next Move

People are increasingly looking to customer service to solve complex problems quickly, on a multitude of platforms -- and the brands that can find a way to do all of those things will build long-term affinity with their clients. Here's how companies can achieve success by keeping customers around with proactive customer service.