Speech Technology eWeekly -
September 25, 2019
Chatbot Development: Your Guide to Getting It Right
The race is on to include chatbots in marketing and CRM efforts, but many companies still aren't getting it right—and these tips can help
Q & A
Q&A: Deborah Dahl on Natural Language Understanding
Jim Larson talked to Dr. Deborah Dahl, Principal, Conversational Technologies about the increasing importance and capabilities of natural language processing, speech recognition, and
Q&A: David Attwater on the Ins and Outs of Conversation Design
Everything you need to know about conversational design. Jim Larson talked to David Attwater, Senior Scientist, Enterprise Integration Group about his upcoming workshop, AI, and how human is too human?
Speech Technology News
69% Find It ‘Creepy’ When They Receive Ads from Voice Assistants Based on Unprompted Conversations
Global Connected Consumer Index highlights need for marketers to strike a relevancy balance to deliver personalization and brand value without alienating consumers.
Nuance Expands Open Architecture to Deliver More Flexible, Enterprise-Grade Conversational AI
New Intelligent Engagement Services will expand its open, cloud-agnostic framework, and the cloud-native approach bolster third-party integration capabilities and offer organizations more control.
Inference Solutions Enables Conversational AI for Cisco’s On-Premise Platforms
Enterprises using Cisco's UC and CC offerings can upgrade their IVRs to Intelligent Virtual Agents without "ripping and replacing" existing software and equipment.
Protecting User Data: How Close is the US to its Own GDPR?
GDPR has already had wide-ranging consequences for companies collecting data, and now some are calling for federal regulations in the U.S. Voice-data isn't exempt from the regulations, and vendors need to be ready.
Rethinking Voice in a Digital World
For years, investments in the voice channel have taken a backseat to digital. But thanks to the rise of IoT devices and AI-driven conversational experiences in the consumer realm, organizations must rethink the role of voice.
Video: Three Megatrends in the Speech Technology Market
Twilio Director of AI/ML Nico Acosta explores the market's three prevailing megatrends--cloud, omnichannel, and intelligence--and their impact on the customer journey and the cost of doing business in this clip from his keynote at SpeechTEK 2019.