Speech Technology eWeekly -
February 20, 2008
Analytics to Become a Broader Business Tool
Because of the increasing multimodality of customer interactions that include not only phones but chat, email, and Web data, enterprises need to think beyond the call center to maximize the benefits of a speech analytics solution, analyst firm Frost & Sullivan concluded in a recent report.
A Talking Head Lends a Helping Hand
Two professors at the University of California-Santa Cruz received a $100,000 grant from Microsoft to fund their work on a virtual speech therapy tutoring system to help stroke victims regain their powers of speech.
Customer SelfService Is a Snap for Vodafone Customers
Telecom giant installs SelfService Suite to deliver on-device customer care
Password Reset Is Nuance's Latest Offering
Part of Nuance's Employee Productivity Suite, solution can save IT departments up to $20 per call.
Industry Dashboard: The 2008 Forecast
Speech in Electronic Signatures
Voice biometrics can play a role, but we'll still need notaries.