Speech Technology eWeekly - May 27, 2020


Speech Continues to Advance in the Contact Center

Companies should look to further automate customer service with voice technologies

Speech Technology News

Chinese Firm Sogou Introduces 3D AI News Anchor

Sogou's Vocational Avatar technology empowers news production innovation

Global Speech Recognition Technology Market to Grow by $16 Billion Through 2028

Global Industry Analysts expects the speech market to grow by 16 percent over the next eight years.

Datch Secures $3.2 Million for Voice-Visual AI Platform

Datch will use the funding to expand the capabilities of its Voice-Visual AI assistant.

Talkdesk Adds Speech Analytics to Workforce Engagement Management Suite

Talkdesk Speech Analytics uses natural language processing and machine learning to transcribe every call and pull out keywords, topics, sentiment, and more. (Featured on SmartCustomerService.com.)

ID R&D Releases IDFraud Contact Center

IDFraud Contact Center uses voice biometrics to help telcos prevent new subscriber fraud.

Observe.ai Offers Voice AI on Genesys' AppFoundry

Observe.ai's integration with Genesys Cloud enables businesses to analyze calls with sentiment analysis for compliance and quality monitoring, agent performance, and remote agent coaching in a single platform.

BabbleLabs Launches Clear Edge for Developers

Clear Edge for Developers provides instant access to speech enhancement and noise elimination technology.

Industry Voices

Voice Is Enterprises' Next Interface

Voice remains the sturdiest bridge between employees, customers and enterprises, and that's why it will continue gaining momentum and prove to be the next critical interface.