Speech Technology eWeekly - April 23, 2008


Making Sure Agents Stick to the Script

KomBea's ProtoCall solution uses predefined call flows and prerecorded audio files to regulate the contact center call flow.


Unified Communications Divided

An uptake is predicted in the adoption of unified communications applications, but the term itself remains undefined.

Speech Technology News

Audiopoint ‘Links’ Internet and Phone with Voice

Personalized Voice Portal allows customized access to EarthLink's news and information using voice commands.

Partners Line Up for Microsoft Response Point

Microsoft has forged partnerships with Cbeyond and New Global Telecom (NGT) to provide fully-integrated voice over Internet Protocol (VoIP) services in anticipation of the summer release of Microsoft Response Point Service Pack 1.

Vlingo Named a 2008 FireStarter

With Yahoo's adoption of its technology, speech recognition company Vlingo has had a "hot" couple of months.

Voxify Supplies Genesys with Personalization

Conversation Engine is the basis for new Intelligent Customer Front Door solution.

Telrex Gets SaaS-y

Telrex is offering its full line of products on a monthly subscription basis.

In Other Words

The Hidden Revenue in Translation

English-only systems are out of touch with modern global realities.