Speech Technology eWeekly - February 03, 2021

Speech Technology News

Dubber Achieves Call Recording Certification for Microsoft Teams

Dubber's call recording solution meets Microsoft's standards and is now listed on the Microsoft AppSource.

NICE Launches NTR-X Interaction Recording

NTR-X captures all modalities of regulated employee communications for financial services firms. (Featured on DestinationCRM.com.)

Uniphore Introduces U-Trust and U-Assist Assurance

Uniphore U-Trust and U-Assist Assurance heighten contact center security for work-at-home agents with voice biometrics. (Featured on SmartCustomerService.com.)

ImageWare Launches ImageWare Authenticate

ImageWare Authenticate is a multifactor authentication solution that can be embedded into existing applications.

ID R&D and Synaptics Deploy Voice Biometrics on NPU

ID R&D's integration with Synaptics enables voice biometrics on network processing units, not CPUs.

Medallia Partners with Red Box

Integration provides real-time analysis of audio and media data sets captured by Red Box Conversa and transcribed by Medallia Experience Cloud. (Featured on DestinationCRM.com.)

Khoros Acquires Flow.ai

Khoros adds to its conversational AI and chatbot capabilities with its acquisition of Flow.ai. (Featured on SmartCustomerService.com.)

ID R&D and SimpleTech Launch Voice Authentication for WhatsApp

ID R&D and SimpleTech have paired on in-app voice biometrics to secure WhatsApp payment transactions.

sComm Selects ReadSpeaker for Its Speech Generating Device

ReadSpeaker's text-to-speech technologies will power sComm's UbiDuo 2 SGD device.

Industry Voices

What Brings Virtual Conversations to Life?

Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.