Winter 2021
Magazine Features
2021 State of the Speech Technology Industry
The Editors of Speech Technology //
04 Feb 2021
The latest developments and trends in seven important sectors
The State of Speech Engines
Erik J. Martin //
04 Feb 2021
Developments come fast in a rapidly changing environment
The State of Speech Development Platforms
Paul Korzeniowski //
04 Feb 2021
New multicloud solutions are emerging
The State of Speech Analytics
Phillip Britt //
04 Feb 2021
Technology now looks at more than what the customer said
The State of Intelligent Virtual Assistants
Paul Korzeniowski //
04 Feb 2021
Industry looks to tackle interoperability standards as it rings in the new year
The State of Voice Biometrics
Phillip Britt //
04 Feb 2021
Vendors need to respond to increasingly sophisticated threats
The State of Assistive Technology
Phillip Britt //
04 Feb 2021
Advances bring accessibility to more platforms and devices
The State of Artificial Intelligence
Erik J. Martin //
04 Feb 2021
AI takes many forms, but they all have increased speech's usefulness
COLUMNS:
The Business Case
Self-Service Is the Channel of Choice—When It Works
Donna Fluss //
18 Feb 2021
Companies are not benefiting from the shift in preference as much as they should be
Forward Thinking
Designing a Web Site? Learn from the Speech Business—Please!
Moshe Yudkowsky //
25 Feb 2021
Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.