Winter 2021

Magazine Features

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Speech Engines

Developments come fast in a rapidly changing environment

The State of Speech Development Platforms

New multicloud solutions are emerging

The State of Speech Analytics

Technology now looks at more than what the customer said

The State of Intelligent Virtual Assistants

Industry looks to tackle interoperability standards as it rings in the new year

The State of Voice Biometrics

Vendors need to respond to increasingly sophisticated threats

The State of Assistive Technology

Advances bring accessibility to more platforms and devices

The State of Artificial Intelligence

AI takes many forms, but they all have increased speech's usefulness

Editor's Letter

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

The Business Case

Self-Service Is the Channel of Choice—When It Works

Companies are not benefiting from the shift in preference as much as they should be

Forward Thinking

Designing a Web Site? Learn from the Speech Business—Please!

Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.

Interact

Speech Emotion Recognition: The Next Step in the User Experience

Enhancing speech technology's emotional quotient will do wonders for human-machine interactions. The first in a two-part series.

A View from AVIOS

We Need Answers: Conversational Systems and Answer Technology

Digital assistants are getting better all the time, and answer technology needs to keep pace

FYI

Voice Soars as Vehicle Interface of Choice

In-car voice controls must be context-based to offer the best user experience.