Overcoming Bias Requires an AI Reboot
Biases in artificial intelligence can be mitigated with multiple programmers
Speech Continues to Advance in the Contact Center
Companies should look to further automate customer service with voice technologies
Marketers Need to Optimize for Voice Search
The voice channel presents unique opportunities and challenges for marketers
Speech Technology's 2020 People's Choice Awards
The votes are in. You have spoken!
The State of the Speech Technology Industry
Artificial intelligence is improving almost every aspect of the speech industry.
The State of Speech Engines
Solutions are still trying to crack the conversational code
The State of Speech Developer Platforms
Vendors focus on back-end system integration and portability
The State of Speech Analytics
Speech analytics is at the heart of digital transformations
The State of Intelligent Virtual Assistants
IVA vendors shift from a horizontal to a vertical focus
The State of Voice Biometrics
Voice biometrics moves downstream
The State of Assistive Technology
Accessibility solutions expand to new populations
The State of Artificial Intelligence
As AI becomes ubiquitous, voice technologies improve and expand into more areas
What Speech Technology Buyers Really Want: How to Meet the Needs of Enterprise Customers
The potential for speech technology to transform the enterprise is there, but more work is needed to improve the enterprise application development infrastructure to make buyers happy
How Speech Technologies Can Level the Playing Field
Speech tech is a major driver behind assistive devices—ones that incorporate artificial intelligence (AI) and machine learning and benefit from faster processing speeds and internet connectivity—that are helping people with all sorts of disabilities
Transformation in the Contact Center
Customer service has moved from call centers to a multichannel and now omnichannel customer experience approach, with cloud-based communications, well-designed IVR, and powerful reporting capabilities thanks to artificial intelligence (AI), chatbots, natural language processing (NLP), and more.
Artificial Intelligence and the Customer Journey
The combination of AI and speech technology is transforming the way marketers think about customer experience, but many are still hesitant to put plans into action, as consumer expectations may outpace technological reality.
How IVR with a Human Touch is Changing Healthcare
By putting "the human touch" into its IVR, executives at Wolters Kluwer Health are finding patients to be more responsive to automated calls, thereby reducing staffing costs and improving patient care.
Higher Learning: AI, ML, and Speech Tech in Academia
Academics are at the forefront of the biggest AI changes in the industry. Learn more about the latest breakthroughs, the questions researchers are trying to answer, and the challenges they face.
Survey Says Users Still Suspicious of Conversational AI
When Google debuted Duplex in 2018, the voice assistant was deemed a little too human sounding, prompting some to wonder whether it was ethical to have an unsuspecting stranger engage with it. New research suggests people's concerns have not gone away.
Would You Like Fries With That? Speech Technology at the Drive-Thru
McDonald's recent acquisition of Apprente was big news, but voice-ordering is nothing new to the world of fast-food. This move just goes to show how important speech technology will be in the future of QSRs.