IBM's Watson Brings Cognitive Computing to Customer Engagement

While the technology is still new, early developments are piquing interest in its future potential.

Can Mobile and IVR Coexist?

Customer interaction technologies should support one another, not compete.

An Angel on the Go

The new Angel Mobile solution will be offered with the Angel 4 Platform.

It's a Persona, Not a Personality

In IVR design, it should be about finding the right voice, not the right character.