IBM's Watson Brings Cognitive Computing to Customer Engagement
10 Feb 2014
While the technology is still new, early developments are piquing interest in its future potential.
Can Mobile and IVR Coexist?
01 Jan 2012
Customer interaction technologies should support one another, not compete.
An Angel on the Go
01 Nov 2010
The new Angel Mobile solution will be offered with the Angel 4 Platform.
It's a Persona, Not a Personality
01 Jun 2007
In IVR design, it should be about finding the right voice, not the right character.