Google’s Duplex Lets a Bot Be Your Voice
08 Oct 2018
Thanks to the Duplex technology, Google Assistant can make simple calls on your behalf. But how much automation is too much?
05 Jan 2011
Speech has to step up or risk becoming 2011's Symbian.
Thinking Backward and Thinking Ahead
15 Jul 2009
Sci-fi paves the way for further TTS exploration
The Creepiness Factor
01 Oct 2008
Too much personalization in your IVR can lead to trouble.
Voice Biometrics Grows to Meet Global Challenges
01 Oct 2007
Today's solutions are more accurate and easier to use and implement.
Speech-Enabled Mobile Search Marches On
09 Jul 2007
Free services expand as technology moves out of the niche.
Apple's Ironic Product Positioning
01 May 2007
Saying Hello to the new iPhone will go unanswered
Coping with the Terrible 2000s: CAT's Prospects in 2006
01 Mar 2006
We are now half way through the first decade of the new millennium. It's time to take stock of the factors that have had the greatest influence on automated speech's progress into enterprise and service provider IT infrastructures as a major component of Conversational Access Technologies (CAT).
Speech Automation's False Choices
07 Nov 2005
As a growing number of enterprises make their conversion to VoIP (Voice over IP) or IP telephony, the notion of automated speech is getting short shrift.
Spread the Word
26 Apr 2005
If the combination of SpeechTEK, TVUI and SAXPO has any common denominator, it is this: We have made great strides in educating ourselves about the power of standards and the Internet in making 'insanely great' self-service, telephone-based applications.
2005: Yet Another Year of Intelligent Migration
06 Mar 2005
OPUS Research is a long-standing and unrepentant booster of speech-enablement. We stand for judicious use of advanced speech recognition (ASR), text-to-speech conversion (TTS) and all the attendant hardware, software, professional services and tooling (soaking up something on the order of $28 billion in 2005) directed at a single goal. That is to take existing self-service infrastructure - on a Web site, in front of a corporate directory 'auto-attendant,' baked into a contact center or hosted.
CAN U W8 for Multimodal: SMS and Clunky Heuristics
06 Jan 2005
We all take the browser on our computer for granted. As I write this, my co-worker is watching the new (scary, animated, dark) Eminem video on her IE with a QuickTime helper. Lately, I've been looking at another form of browser, not really designed as a browser, indeed, not even capable of interpreting markup language: SMS. That stands for Short Message Service and is the ubiquitous text.
Speech Business: Open Season
23 Nov 2004
The most recent SpeechTEK in New York turned out to be a wake-up call for redefining what we mean by 'open' in the IVR and speech world.
Revisiting the ROI of Speech
11 Sep 2004
Back in June 2002, while I was a senior vice president with The Kelsey Group, we conducted a research study on "The ROI of Speech." A select group of relatively large companies, primarily in the financial services and catalogue sales sectors provided some impressive numbers that have been baked into countless presentations delivered by the peripatetic SpeechWorks/Nuance sales force.
From (Political) Show Business to 'Go' Business
11 Sep 2004
The voice automation industry in the US can be generally situated in a pretty wide cross-section of political landscapes: you've got the Dallas metroplex (Bush country), California (Schwarzenegger's domain), and the Northeast Corridor (Virginia through DC up to liberal New York and Massachusetts).
Pre-packaged or Redundant? Reinventing the App.
24 May 2004
As we reflect on AVIOS/SpeechTEK, the second major show of the year, the pre-packaged apps mantra that was sounded at TVUI continued to resonate on the floors of the exhibition floor in San Francisco.
Speech: It's Not Different, Stupid
08 Mar 2004
With Bill Gates as a headliner at a speech show, the question naturally arises as to whether speech technology will become more widely available, riding Microsoft's low-price/high-volume software model.
Optimizing Your Life(cycle)
09 Jan 2004
Zelos Group recently completed a detailed life-cycle analysis of a typical speech deployment, based on a real-world experience base of 20 deployments for both premises-based and hosted solutions.
Attitude Correction: Deconstructing Six Myths About TTS
25 Nov 2003
Ever want to stop and say, hey, let's give the kid some respect? That's how I feel about TTS. Here's my contribution to giving the technology its due.
Factors of 10, or, Is This Trip Necessary?
25 Aug 2003
As some of you are acutely aware, autumn involves large checks going to tuition (at all levels these days). Which brings me immediately to my first factor of 10: I'm pretty sure that when I went to college it was 1/10th of what I'm paying for Vassar this fall.