Scaling Trust, Earning Customer Love: The Reality of AI Voice Agents

What it really takes to build an AI voice agent that customers trust and on which teams can rely.

The Healthcare Industry's Strategic Advantage Is Now Voice AI

Voice isn't just the interface between humans and systems anymore; it's the intelligence layer binding them together. 

Conversational AI Is Finding Its Voice

The future of multilingual support lies with conversational artificial intelligence.

Chatting with the Rest of the World: Designing Multilingual Chatbots

Even though experienced Voice User Interface (VUI) designers are hyper-sensitive to the importance of good localization over blind translation—and to the challenges of conversational automation in general—our UI team was surprised at the number of complex roadblocks we ran into when localizing a chatbot for our large international client. Read on to find out what you need to consider before undertaking a similar project.