Voice Technology is Essential to Digital Transformation
Advances in speech technology are ensuring that voice continues to have a role in customer interactions.
Video: Three Megatrends in the Speech Technology Market
Twilio Director of AI/ML Nico Acosta explores the market's three prevailing megatrends--cloud, omnichannel, and intelligence--and their impact on the customer journey and the cost of doing business in this clip from his keynote at SpeechTEK 2019.
How Millennials' Expectations Are Changing Contact Centers (Video)
Allyson Boudousquie, VP of Market & Product Strategy at Convergys (which has since been acquired by Concentrix), discusses the impact of millennials on contact center technology and practice in this clip from SpeechTEK 2018.
How the Millennial Workforce is Changing Customer Care (Video)
Convergys VP, Market & Product Strategy Allyson Boudousquie discusses the impact of a rising millennial workforce on CX in this clip from SpeechTEK 2018.